You have two minutes or less to form an impression of your physical library space as customers walk in the door…
We propose to simulate different types of people walking into an unfamiliar space. Each person has two minutes to record how the participant is feeling and what they are thinking as they encounter staff members, furnishings, sounds, smells, and signs in an environment created by the presenters. The program will be designed to be a highly interactive, participatory experience with all participants playing a role. We will adjust the exercise to the number of participants with 10 walking through at a time. There will be observers assigned to take note of body language and reactions to the scenes unfolding in front of them. After all have cycled through, we will debrief, discuss, and determine the most important environmental factors to create a positive library environment.
Maxine Bleiweis, Library Innovation Consulting, Maxine Bleiweis & Associates, USA
Bridget Quinn-Carey, Chief Executive Officer, Hartford (CT) Public Library, USA
Margaret Sullivan, Principal of Margaret Sullivan Studio (NYC), USA
Thursday, 13 September, 3:30 pm
Library (AGB), Salon
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