Given the opportunity to renovate, expand and build new libraries, the Richland Library (Columbia SC) needed a framework to guide architects, challenge service models and ultimately inform every touch point throughout the library’s system. The framework, developed by a service designer, architect and visionary library staff and partners, started with idea that the 21st Century library could be a place where artists work, problems are solved, skills are practiced and risks are taken.
“Library As Studio” is our concept that re-envisions a library’s role as a community catalyst for innovative learning, creating, and sharing. It requires that physical environments be transformed to foster ￼￼￼experimentation, reflection, and collaboration. Library As Studio requires that services, staff roles, processes and partnerships all be re-imagined to create usable, useful, and delightful customer experiences.
Melanie Huggins, Executive Director, Richland Library
Melanie is the executive director of the Richland Library in Columbia, SC. Passionate about strategic planning, collaborations, leadership development and library staffing, she is a frequent speaker and facilitator for other libraries and organizations. Huggins came to Richland Library in 2009 from St. Paul Public Library, where she served as the director. Prior to that Huggins was youth services director for Charlotte Mecklenburg Library where she led the development of ImaginOn: the Joe and Joan Martin Center.
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