2018 / How might we…: Digital Empowerment, Citizen Services – and the Public Library

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2018 / How might we…: Digital Empowerment, Citizen Services – and the Public Library

Members: 9
Latest Activity: Sep 20, 2018

description

Digital literacy as well as digital inclusion and digital empowerment can be seen as a challenge and as a chance for public services –  libraries and citizen services need to provide more digital interaction between the customer and the government.
The so-called self-sufficient citizens terminal for example shall provide independent handling of complete transactions between the relevant authority and citizens. The Public Library seems to provide a perfect space for these devices to be placed. Because: When we talk about eGovernment and online transaction we should talk about providing training programs for teaching digital skills as well. And we could talk about infrastructures and access! There are a lot of different approaches, a variety of action plans for collaboration between municipalities (and other authorities) and libraries.
So in this interactive session we want to work together (Libraries and Authorities) on ideas and prototypes, we’re going to gain empathy for the customer, we’re going to ideate and reframe and generate and prototype.

Organizers
Katharina Droese, Zentral- und Landesbibliothek Berlin (Central and Regional Library Berlin), Germany

Judith Galka, Zentral- und Landesbibliothek Berlin (Central and Regional Library Berlin), Germany

Ilona Kish, Director of the Public Libraries 2020 Programme, Belgium/EU

Caroline Paulick-Thiel, Education Innovation Lab, Berlin, Germany

Susanne Stövhase, Education Innovation Lab, Berlin, Germany

Date
Friday, 14 September, 3:30 pm

Location
Campus, Room G

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