Digital literacy as well as digital inclusion and digital empowerment can be seen as a challenge and as a chance for public services – libraries and citizen services need to provide more digital interaction between the customer and the government.
The so-called self-sufficient citizens terminal for example shall provide independent handling of complete transactions between the relevant authority and citizens. The Public Library seems to provide a perfect space for these devices to be placed. Because: When we talk about eGovernment and online transaction we should talk about providing training programs for teaching digital skills as well. And we could talk about infrastructures and access! There are a lot of different approaches, a variety of action plans for collaboration between municipalities (and other authorities) and libraries.
So in this interactive session we want to work together (Libraries and Authorities) on ideas and prototypes, we’re going to gain empathy for the customer, we’re going to ideate and reframe and generate and prototype.
Katharina Droese, Zentral- und Landesbibliothek Berlin
Judith Galka, Zentral- und Landesbibliothek Berlin
Susanne Stövhase, Education Innovation Lab
Caroline Paulick-Thiel, Education Innovation Lab
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